Requirement Details : Remedy Consultant Job Description: Remedy Consultant expertise in BMC Remedy software-technology tools -Versions upto 7.6- and ITIL Processes. Should be extensively worked in Implementation, Development and Upgrade of the Remedy Applications and ITSM suites. Should be an ITSM Process expert. 1. Installation, Configuration and Implementation, Customization, Upgrade of BMC Remedy ITSM Suite Applications 2. Expertise in Service Request Management-SRM Module 3. ITSM Applications expertise - Incident, Change, Asset, Problem, Service Request Management-SRM, Release Management, Knowledge Base and Service Level Managements 4. Should be worked with Foundation Data - Product Service Catalogs 5. Third Party Integrations - Active Directory, BMC Monitoring tools 6. Remedy Approval Engine, EIE AIE , Email Engine Integrations 7. Interface Methods - Web Services, DB Links, Linked Servers, Scripting 8. Expertise on ITSM Consulting ...View Job Details

Job Description: Remedy Consultant expertise in BMC Remedy software-technology tools -Versions upto 7.6- and ITIL Processes. Should be extensively worked in Implementation, Development and Upgrade of the Remedy Applications and ITSM suites. Should be an ITSM Process expert. 1. Installation, Configuration and Implementation, Customization, Upgrade of BMC Remedy ITSM Suite Applications 2. Expertise in Service Request Management-SRM Module 3. ITSM Applications expertise - Incident, Change, Asset, Problem, Service Request Management-SRM, Release Management, Knowledge Base and Service Level Managements 4. Should be worked with Foundation Data - Product Service Catalogs 5. Third Party Integrations - Active Directory, BMC Monitoring tools 6. Remedy Approval Engine, EIE AIE , Email Engine Integrations 7. Interface Methods - Web Services, DB Links, Linked Servers, Scripting 8. Expertise on ITSM Consulting ...View Job Details

Remedy Consultant Work Location : Houston, TX Position Types : Contract , Contract To Hire & Full Time Rate : Market Job Description: Remedy Consultant expertise in BMC Remedy software-technology tools -Versions upto 7.6- and ITIL Processes. Should be extensively worked in Implementation, Development and Upgrade of the Remedy Applications and ITSM suites. Should be an ITSM Process expert. 1. Installation, Configuration and Implementation, Customization, Upgrade of BMC Remedy ITSM Suite Applications 2. Expertise in Service Request Management-SRM Module 3. ITSM Applications expertise – Incident, Change, Asset, Problem, Service Request Management-SRM, Release Management, Knowledge Base and Service Level Managements 4. Should be worked with Foundation Data - Product Service Catalogs 5. Third Party Integrations - Active Directory, BMC Monitoring tools 6. Remedy Approval Engine, EIE AIE , Email Engine Integrations 7. Interface Methods - Web Services, DB Links, Linked Servers, Scripting 8. Expertise on ITSM Consulting Thanks & Regards Thomas Fedrick Recruiting Specialist "IT Services" The power of focus SancroSoft USA INC 4944 Sunrise Blvd, Suite B-4 Fair Oaks, CA 95628 Phone Fax E-Mail :  ...View Job Details

Job Description: Remedy Consultant expertise in BMC Remedy software-technology tools -Versions upto 7.6- and ITIL Processes. Should be extensively worked in Implementation, Development and Upgrade of the Remedy Applications and ITSM suites. Should be an ITSM Process expert. 1. Installation, Configuration and Implementation, Customization, Upgrade of BMC Remedy ITSM Suite Applications 2. Expertise in Service Request Management-SRM Module 3. ITSM Applications expertise – Incident, Change, Asset, Problem, Service Request Management-SRM, Release Management, Knowledge Base and Service Level Managements 4. Should be worked with Foundation Data - Product Service Catalogs 5. Third Party Integrations - Active Directory, BMC Monitoring tools 6. Remedy Approval Engine, EIE AIE , Email Engine Integrations 7. Interface Methods - Web Services, DB Links, Linked Servers, Scripting 8. Expertise on ITSM Consulting ...View Job Details

Remedy Administrator/ Analyst – Has done call center help desk, system implementation, trouble shooting, change control, trouble tickets A ‘technical’ call center person Does not have to have Remedy but must have some similar experience such as Siebel, HP ...View Job Details

We are looking for Remedy consultant. Location: Whitehouse Station, NJ. Duration: 6 months Contract Job Description: Position Overview - Basic Functions & Responsibility Essential function(s) includes, but is not limited to: Under the direction of the Configuration Management Process Owner, this Business Analyst is responsible for: audit review and remediation of Configuration management Items contained the CMDB. The incumbent will work with the Sr. Analyst, functional area configuration stewards and other stakeholders to update data in the configuration management database (CMDB) to reflect the actual state of the IT infrastructure. The incumbent will work with existing tools and data audit processes to assist in improving the level of compliance of the data, supporting improved service levels and operational efficiencies. Primary Activities Primary activities include, but are not limited to: Supports the operation and management of the configuration management process by ensuring compliance of system data with actual state of Global IT infrastructure. Through the use of tools, collaboration with stakeholders, and data verfication, the incumbent will work with cross functional teams to review and amend as necessary the data maintained in the configuration management database. The incumbent will: · Collect and gather data for purposes of gap analysis and data verification. · Collaborate with Global Teams and organizations to document and verify configuration items, relationships, critical attributes. · Support data remediation objectives through the review and implementation of changes to the CMDB · Work with the Sr. Analyst to generate reports, compile results and implement changes based on those results. · Generate Load Templates, etc for migration and data loads. · Actively work within the CMDB to both model new relationships and identify and remediate critical attributes. Skills · Working knowledge of ITIL v3 Processes and Process Integration · Working knowledge and demonstrated experience with Remedy 7.x ITSM Platform · Demonstrated knowledge with Atrium 2.x CMDB Model and Data Elements · Sound Communication Skills · Working Knowledge and demonstrated experience with spreadsheet tools, reporting and data analysis This analyst must have knowledge and demonstrated experience with computing infrastructure, business applications and how these support business outcomes. Bachelors Degree or equivalent with 2-3 years of relevant work experience with a demonstrated record of achievement and customer focus. Ability to work both independently and in teams. Demonstrated success in the following areas is required: analytical thinking, experience working across organizational, geographic and cultural boundaries, communication, negotiation, and influencing skills. High personal integrity, credibility, and energy. ...View Job Details

Proficient in Installation of BMC Remedy ARS 7.X, Mid Tier, CMDB 2.0, ITSM 7.6.03 or 7.6.0.04 on Windows environment. Strong Knowledge of SQL and Oracle Databases Develop and customize the Remedy application according to specifications using BMC Remedy's Developer Studio Participate in requirements gathering and perform analysis, design, development, testing and deployment of new customers/workflow Adhere and provide input to Remedy Architect defined development standards and change processes Provide development documentation and coordinate moving code between development Coordinate with users to demonstrate new functionality and conduct user acceptance testing Integrate outside Databases to the proper areas of the BMC Remedy Application Assist with software upgrades and maintenance upgrades on all Remedy/Web servers Assist in configuring and installing Web Services to deploy Web-based access to Clients, as well as, web reporting capabilities Experience in CMDB for building AIE mappings, Reconciliation Rules, Creating and running jobs in RE Manager, working with classes and good knowledge of Common Data Model. Design, customize and develop custom reports utilizing Crystal Reports and Remedy's report writer Assist in developing training documentation and help facilitate formal training sessions for medium to large groups of users Troubleshoot issues and defects within the Remedy application 3-5 Years Experience with BMC Remedy AR System 3-5 Years Experience as a BMC Remedy Consultant Remedy Approved Consultant or Remedy Master Developer preferred Experience with ITSM Applications Experience with BMC Atrium CMDB Strong Knowledge of Cisco New Scale Service Catalog Ability to develop transition documentation for knowledge transfer to support ITIL Foundation Certification preferred but not required Strong Verbal and Written Communication Skills ...View Job Details

Looking for someone with Remedy experience to function in a support/administrator capacity. Will be responsible for the following tasks within the Remedy environment: -Production support (Running support) -Setting up users -Moves to QA, move to production -Server re-starts when needed -Analyze system and determine configurations to match customer business needs while leveraging ITSM 7.x technologies. -Gather and map customer data to new ITSM models -Maintain and support Mid-Tier with both Remedy Knowledge Management and Kinetic Survey/Request. -Configuration, maintenance, and support of the Action Request System v7.1 and the ITSM v7.0.3 application suite and several add on products including Remedy's Knowledge Management 7.2 and Kinetic Data's Survey and Request 4.x applications. Current modules being run are Incident Management and Change Management. The support is current being done by the development team and they would like to have them focus more new development. This creates the need for a Support Analyst. ...View Job Details

Remedy Administrator/ Analyst Has done call center help desk, system implementation, trouble shooting, change control, trouble tickets A ‘technical’ call center person Does not have to have Remedy but must have some similar experience such as Siebel, HP ...View Job Details

Job Title: PM (managing project plans, timelines,Budgets) Primary Skills: SQL, ORACLE, Customer Support (or CRM) BMC Remedy Action Request System Location: Akron, OH Duration: perm Description: Well defined communication skills and a demonstrated aptitude for communicating with both business users and technical staff At least 5 years experience translating business needs, designing effective solutions, creating requirements definitions and functional design documents Experience managing project plans, timelines, testplans, resources and budgets At least 5 years experience in the management and optimization of a Customer Support (or CRM) tool which leverages a packaged solution such as BMC Remedy Action Request System (version 7.0 or higher Thank you and have a great day, Jessie Mastele Technical Recruiter Agilesys, Inc Agile People,Agile Solutions for a Better Business! Mobile Fax Agilesys is a global IT services firm with specialized focus on servicing emerging & enterprise technologies such as Web 2.0, SAAS, Cloud, eBusiness, Mobile, BI/DW, and enterprise software (ERP, CRM, SCM, etc Agilesys offers a range of engagement models such as - professional staffing ( contract, contract-to-perm, direct perm), turn-key/T&M/collaborative projects and offshore-leveraged projects/extended team models. Agilesys is privately-held, venture-funded and has offices in the following locations. Pittsburgh | Baltimore | Phoenix | Raleigh | Bangalore | Pune | Singapore ...View Job Details

Job Title: Remedy Change Configuration Expert Skill Set: Remedy, change management, ITIL, BMC ITSM Duration : 6 months+ Location: Stow, MA Job Description: Remedy Change Configuration expert to help with migration to Remedy 7.6. As a Remedy Subject Matter Expert (SME)you would be interacting with the client to define requirements, effecting configuration changes, support testing of releases. Qualifications (Required): At least 3 years experience working with BMC Remedy and associated applications and ITIL Foundations Certification Bachelor’s degree Qualifications (Preferred): Advanced (postgraduate) degree Experience working with BMC ITSM 7.0, 7.6 . Migration experience preferred. Intermediate ITIL certifications Required Skills: Strong written and oral communication skills Strong problem-solving and troubleshooting skills Thanks & Regards Cynthia ITBMS Inc | Consulting. Knowledge. Solutions I 1967 Rte 27, Ste 27 | Edison | NJ 08817 (O (F) |  ...View Job Details

Location: San Ramon, CA Position Type:- Contract To Hire The candidate must have at least 6 * 8 years of directly related, demonstrable experience in software development and/or system integration and at least 2 * 3 years of consulting experience. Skills: Customer consulting. Software development and/or systems integration. 4 * 6 years of experience with BMC ITSM suite and CMDB mandatory, Must have Remedy V7, ITSM V7, and CMDB. 3 * 4 years of experience with Remedy V7, ITSM V7, CMDB V2 and higher. Asset Management and Software License complacence Project Experience . Reconciliation Engine setup configuration. Normalization Engine setup configuration. Atrium AIE and reconciliation Job setup configuration. General competence in database management and integration is important. Knowledge of integrating diverse software applications into single system is highly desirable. Written and verbal communication skills are very important. BMC ITSM V7 Foundation and Core certification preferred; BMC IPM, CCM, or AMD certification desirable. ITIL Foundation certification preferred Client Environment: Must be able to work in high stress, rapid pace environment. Must be able to work in geographically dispersed customer and project teams. Key skills required: (in the order of priorityConsulting around people/process/technology and good customer management. Expertise with implementing BMC Remedy ITSM v7, specifically Service Desk, Change Management, Asset Management and SLM. Asset Management and Software License complacence Project Experience . Reconciliation Engine Experience. Normalization Engine Experience. Atrium AIE and reconciliation Job setup configuration Experience. Asset Management and Software License complacence Project Experience. Experience developing BMC ITSM in Windows environment is mandatory and experience in a Unix environment is highly desirable. General understanding of, and ability to integrate to, Oracle or SQL databases is mandatory; exposure to Sybase and DB2 advantageous. Capability to create system integrations utilizing web services, APIs, Java, C, etc. extremely beneficial. Must be well versed in IT Service Management. For more details you can call to teja*139 and mail to ...View Job Details

Remedy Infrastructure/Cutover/Planning, Incident/SRM knowledge would also be very helpful. Qualifications (Required): At least 3 years experience working with BMC Remedy and associated applications and ITIL Foundations Certification Bachelor’s degree Qualifications (Preferred): Advanced (postgraduate) degree Experience working with BMC ITSM 7.0, 7.6 . Migration experience preferred. Intermediate ITIL certifications Required Skills: Strong written and oral communication skills Strong problem-solving and troubleshooting skills ...View Job Details