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Posted Date :  Nov-06-09 
CA-Rancho Cordova-Senior, Architect-Business Systems Analyst
Business Analyst; Business Analyst
ITIL v3 , Remedy 7, Data centre services, MIR3, business system analyst
Location : Rancho Cordova, CA
Domain : HealthCare
Experience Level : Senior,Architect
Pay Rate : Market
Duration : 3 Months
Preferred Work Authorization :  US Citizen      Security Clearance       Green Card       EAD / TN           H1B Work Permit       Need H1B       Others 
Preferred Employment :               Corp-Corp      W2-Permanent           W2-Contract      1099-Contract    Contract to Hire         Need H1B 
•  Direct Client Requirement

Position Description

Plans, conducts, and directs the analysis of business problems to be solved with automated systems. Partners with users to identify, evaluate, and develop systems and procedures which are cost effective and meet user requirements. May plan and execute unit, integration, and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. May lead cross-functional linked teams to address business or systems issues. Specific tasks include:

Develop and maintain service level agreement (SLA) documents
Perform ad hoc and iterative technical reviews
Document backup configurations
Document monitoring configurations
Reference external documentation provided by the Service owner, systems Management Groups, and Operational Support Groups
Communicate with the SLA requesters
Complete planning tasks to establish service level components, including drafts of SLAs, monitors, and/or OLAs and/or Back Up Information. Verify accuracy of Service Level documents
Document service level components per customer request and update the definitive sources of record, e.g. MIR3, Remedy, etc.
Assign tasks to System Management Teams to revise monitoring. Verify accuracy of Service Level documents and update as needed, including SLAs, monitors, and/or OLAs and/or Back Up Information. Update -Document Control section to reflect changes.

Minimum Requirements
6+ years’ experience in business analysis, requirements definition and deployment of business requirements to information systems and proficiency in the MS Office suite.

Key Knowledge & Skills
ITIL v3
Remedy 7
IT Operations
Data Center Services /Application Hosting


Education
4-year degree in computer science or related field or equivalent experience


armina at winteccg dot com
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