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Posted Date :
Oct-26-09
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CA-Ontario-Junior-Helpdesk Analyst |
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Sys Admin/Network; Telecomm Engineer |
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MCP, A+, network +, troubleshooting |
| Location |
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Ontario, CA |
| Domain |
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| Experience Level |
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Junior |
| Pay Rate |
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Market |
| Duration |
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Permanent |
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Preferred Work Authorization :
US Citizen  Security Clearance
 Green Card
EAD / TN
H1B Work Permit
Need H1B
Others
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| Preferred Employment :
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Need H1B |
| • Direct Client Requirement | • Certification Preferred |
Job Description:-
Provide user support and customer service on company supported computer applications and platforms. Troubleshoot computer problems and determine source and advice on the appropriate action.
The direct responsibilities include, but are not limited to, the following:
respond to requests for technical assistance in person, via phone, electronically
diagnose and resolve technical hardware and software issues
research questions using available information resources
advise user on appropriate action
follow standard help desk procedures
log all help desk interactions
administer help desk software
redirect problems to appropriate resource
identify and escalate situations requiring urgent attention
track and route problems and requests and document resolutions
prepare activity reports
stay current with system information, changes and updates
Requirements:-
A+
MCP
Network+
Or equivalents |
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